New digital features and services to go with them will fundamentally change the relationship between carmakers and their customers, says Andy Sale, Global Automotive and Transportation Digital Leader for EY.
Traditionally, that relationship wanes between vehicle sales. But Sale says new technologies will enable companies to maintain closer ties with customers between vehicle purchases. One example: giving cars the ability to remotely monitor the health of their occupants.
Meanwhile, the concept of self-driving cars has rapidly moved from a novelty to a capability in which carmakers see real value, Sale says. He cites the ability of an autonomous vehicle to extend the mobility of elderly customers who are no longer able to drive themselves.
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Although all OEMs and suppliers do their utmost best to assure nothing but top-notch quality is achieved for their vehicles and systems, sometimes things simply go wrong because, well, that’s just how the Universe is.
To know that 3,000 cars have been delivered since October 2015 would undoubtedly result in a shrug: in 2017 Toyota delivered 387,081 Camrys, so that 3,000 is less than one percent, and this is in one year, not just over two.
Hyundai Motor Co. is looking for a domestic partner to mass-produce the fold-up Ioniq electric scooter it unveiled at last year’s CES show in Las Vegas, a source tells The Korea Herald.