| 11:08 PM EST

Consumers Remain Deeply Suspicious of Auto Repair Shops

Only 16% of U.S. consumers have a positive view of auto repair shops, and four out of five believe they've been overcharged there, according to an online poll by AutoMD.com, a Web-based auto repair advisory service.
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Only 16% of U.S. consumers have a positive view of auto repair shops, and four out of five believe they've been overcharged there, according to an online poll by AutoMD.com, a Web-based auto repair advisory service.

Most respondents say going to a repair shop a dealership, service center or independent garage is worse or the same as visiting a dentist.

The main complaint is not knowing what parts will be involved in a repair, and what they will or should cost. The poll finds that knowing such information beforehand a service AutoMD provides would make 86% of respondents feel more positive about the experience.

Two-thirds of those polled report reading online reviews of a repair facility before visiting it, and 75% say they go online to research repair prices.