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GM and Ford Have a Lot of Loyalty

2019 customers show solid support for OEMs with Automotive Loyalty Awards
#Chevrolet #Chrysler #Ford

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IHS Markit released the results of its 24th annual Automotive Loyalty Awards, and two automotive OEMs—who just happen to be leaders in responding to the COVID-19 crisis, DPA or no DPA—have solid scores among customers in 2019:

  • General Motors took the Overall Loyalty to Manufacturer, with a loyalty rate of 68.9%.
  • Ford brand won the Overall Loyalty to Make, with a loyalty rate of 62.3%.
 

The entire list of winners:

OVERALL LOYALTY AWARDS

WINNER

Overall Loyalty to Manufacturer

General Motors

Overall Loyalty to Make

Ford

Ethnic Market Loyalty to Make

Toyota

Overall Loyalty to Dealer

Lincoln

Highest Conquest Percentage

Tesla

 

 

SEGMENT MODEL LOYALTY AWARDS

WINNER

Car

Honda Civic

CUV

Chevrolet Equinox

Luxury Car

Lexus ES

Luxury CUV

Lexus RX

Luxury Sport Car

Porsche 911

Luxury SUV

Land Rover Range Rover

Pickup

Ram 1500, 2500, 3500

Sport Car

Ford Mustang

SUV

Jeep Grand Cherokee

Van

Chrysler Pacifica

 

Chevy Equinox

IHS CUV segment loyalty winner, the Chevrolet Equinox. (Image: GM)

The methodology IHS uses is to analyze the ~17.5 million new vehicle registrations during the 2019 calendar year, to determine if a household that has a particular vehicle returned to the market to get a new vehicle of the same make, model or manufacturer.

2020 Will Be...Iffy

IHS acknowledges that the COVID-19 environment could affect loyalty rates for 2020.

According to the firm, during and after the 2008-2009 recession there was a 4.1% drop in the loyalty rate in the first quarter after the recession ended.

It recommends that brands will “need to prioritize owner retention strategies and messaging as quickly as possible” once the COVID-19 situation begins to resolve.

Still, one imagines that if you’re confident in your purchase of something there is a greater likelihood that the next time you go to the market you’d be inclined to get the same thing.

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